Palmpay Customer Care Number: How to Get in Touch and Resolve Issues

Palmpay Customer Care

How do you get Palmpay Customer Care? In today’s fast-paced world, digital payment solutions have become an integral part of our day-to-day lives. Palmpay, a leading fintech company, has gained popularity among Nigerians and Ghanaians for providing convenient and affordable digital payment services.

However, like any other service, you may encounter issues while using Palmpay, and that’s where Palmpay Customer Care comes in to assist you. In this article, we will explore how you can contact Palmpay’s customer care and get the help you need, along with other essential information to enhance your Palmpay experience.

Who owns PalmPay Nigeria?

PalmPay Nigeria is co-owned by Transsion, a Chinese company, and NetEase, another Chinese firm. Transsion was the lead investor in a $40 million fundraising round that helped PalmPay break into the Nigerian market. This move laid the foundation for other Chinese investors to invest in the startup, making Chinese-owned apps successful in Nigeria’s financial landscape.


How to Contact Palmpay Customer Care

Palmpay Customer Care
Palmpay Customer Care

– Email Complaint

If you encounter any issues while using Palmpay and wish to file a complaint, you can reach out to Palmpay Customer Care through email. Send an email detailing your problem to Ensure you provide all the necessary information, such as your registered account details, transaction ID (if applicable), and a clear description of the problem you’re facing. This will enable their support team to assist you promptly.

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– Social Media

Another effective way to reach Palmpay customer care is through their social media platforms. You can find them on Facebook at, on Twitter as @palmpay_ng, and on Instagram as @palmpayapp_ng. Social media can provide a quick response to your inquiries, and their team actively engages with users to address concerns.

Palmpay Customer Care – Telephone

For urgent matters or if you prefer a direct conversation, you can contact Palmpay customer care by phone. Dial 018886888, and their support agents will be ready to assist you. Note that calling their customer care number may incur standard call charges, so it’s advisable to have the necessary credit or airtime on your device.

Steps To Borrow Money From Palmpay

Are you in need of a quick loan in Nigeria without the hassle of paperwork or collateral? PalmPay offers a simple and efficient solution to your financial needs. Let me walk you through the step-by-step process of borrowing a loan from PalmPay, the loan requirements, interest rates, repayment period, and more. Let’s get started!


Download the PalmPay app on your phone

To begin your loan journey with PalmPay, you must first download the app on your smartphone. If you’re using an Android device, visit the Google Play Store; for iPhone users, head to the App Store. Search for “PalmPay” and download and install the app on your device.

Create an account through the registration form

Once you have the PalmPay app on your phone, open it and proceed to create an account. Fill out the registration form with your necessary details, and upon successful registration, you’re ready to explore the world of quick loans.

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Explore your dashboard after a successful registration

With your account set up, you will now have access to your personal dashboard. Take a moment to familiarize yourself with the various features and options available to you.

Borrow a loan from PalmPay

In your dashboard, locate the “Loans” tab and click on it. Here, you’ll find the amount you are eligible to borrow. Choose the loan amount that suits your needs, and with just a few taps, the loan will be yours!


Loan requirements for PalmPay

Before applying for a loan on PalmPay, ensure you meet the following requirements:

  • You must be a Nigerian citizen residing in Nigeria.
  • Your age must be at least 22 years.
  • Possess a functioning phone to download the PalmPay app.
  • Maintain a good credit score with no pending loans to repay.
  • Have an active bank account with a BV (Bank Verification) number.

The maximum loan amount you can get from PalmPay

Palmpay Customer Care
Palmpay Customer Care

With PalmPay, you can obtain a loan of up to N200,000 instantly. The best part is that you do not need any paperwork or collateral to secure the loan, making it a hassle-free borrowing experience.

PalmPay loan interest rate and the repayment period

The interest rate on PalmPay loans ranges from 15% to 30%. The specific rate depends on the loan amount and your credit score. As for the repayment period, it can vary between 1 month to 1 year. Initially, as a first-time borrower, your interest rate may be higher, and the repayment period shorter. However, as you consistently borrow and repay on time, your creditworthiness will improve.

Easy loan repayment on PalmPay

Repaying your loan on PalmPay is a straightforward process. Follow these steps:

  1. Open the PalmPay app on your phone and log in to your account.
  2. Navigate to the dashboard and find the “Loan Repayment” tab.
  3. Click on the tab and select your preferred repayment medium – either a Bank transfer or an ATM transaction.
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Consequences of loan default on PalmPay

Failing to repay your loan on time can lead to increased interest charges of 20%. If the loan remains unpaid, PalmPay will report your name and details to the Credit Bureau, resulting in blacklisting. Being blacklisted will prevent you from borrowing any loans in Nigeria until the outstanding debt is settled.

How to download the PalmPay app

Palmpay Customer Care
Palmpay Customer Care

To download the PalmPay app and embark on your loan journey, follow these steps:

  1. Android users: Open the Google Play Store app on your phone. iPhone users: Go to the App Store.
  2. Search for “PalmPay.”
  3. Download and install the app.
  4. Complete the registration process and borrow a loan.

Palmpay Customer Care: Contacting PalmPay

If you have any queries or need assistance, you can get in touch with PalmPay through the following channels:

A trustworthy platform for loans

PalmPay is a legitimate and authorized platform regulated by the Central Bank of Nigeria (CBN). It is also insured by the Nigeria Deposit Insurance Corporation (NDIC), ensuring that you are protected from potential scams. However, responsible borrowing is crucial to avoid getting blacklisted. Borrow only what you can repay to maintain a healthy financial profile.



Borrowing a loan from PalmPay has never been easier! With the simple steps outlined above, you can access quick loans without the burden of paperwork or collateral. Always meet the necessary requirements and repay your loans on time to build a strong credit history.

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